Refund Policy

Mistakes are rare, but they do happen from time to time.

Once you have received your order, you must report any mistakes within 48 hrs, should an error occcur.

To submit a mistake/miscount claim:

1) Please click the blue 'Support', or'?' button on the bottom right of your screen.

2) From the available options, please select 'Leave a message'. You will then fill in your name, email, and can include a message. Please include your order number.

3) We ask that you attach a picture of the front box label which shows the quantity, and variety, along with your submission. The employee number or initials of the employee who filled your order are on the front box label; we hold each of our employees accountable for every order that they fill.

We take mistakes very seriously and will work to resolve your issue right away.

To submit a DOA/Losses Incurred Upon Receipt claim:

1) Please click the blue 'Support', or '?' button on the bottom right of your screen.

2) From the available options, please select 'Leave a message'. You will then fill in your name, email, and can include a message. Please include your order number.

3) In order to receive a refund, credit, or for us to provide replacements, pictures of the deceased chicks must accompany your support claim. They can be sent as attachments, and will be part of your support message.

We reserve the right to deny any claims that we suspect are fraudulent in nature.

We guarantee 100% live delivery of our birds, and issues rarely occur, but we must have picture proof of any deceased birds, should a shipping or delivery issue arise, if you wish to receive a refund, or a credit* on your account. All claims with pictures, must be submitted via our online support system, within 72 hours of receipt of your order. Loss claims submitted more than 72 hours after receipt, will likely be denied, but are handled on a case by case basis, and we will work with you to determine the cause of loss.

Loss claims not accompanied by pictures may be denied.

If the cause of loss is determined to have been caused by improper feed, (incorrect protein % for application) (for a complete list of feed and nutrition requirements please visit this link), your loss claim will not be eligible for a refund/credit/replacement.

If your loss claim meets the above mentioned refund eligibility, you will receive an email notification once your refund has been processed and the amount refunded will be credited back to the card number that you used to pay for the order.

 *Credit by default is issued as store credit, in the form of a emailed virtual giftcard, which can be redeemed via email, and applied at checkout online or over the phone on your next order.

**Credit or refund are the default methods of loss compensation. Loss compensation in the form of replacement of lost chicks is only applicable to losses of at least 10 chicks, as we cannot reship quantities of less than 10 chicks, in order to guarantee safe arrival and replacement.

Customers who are approved to use Special Payment Terms, and have a current, valid, card on file with us, may apply credits against their account balance, and those credits are automatically applied to the next hatch date order, when charged for the next shipment on their order.

                                                 We reserve the right to deny any claims that we suspect are fraudulent in nature, or do not meet our refund eligibility requirements.

Alternately, pictures of losses can be be texted to us at 541-527-7175.

If you have any questions about our refund policy, please give us a call at

541-928-8928.